FAQs
Bill smoothing is a type of payment arrangement where you make regular recurring payments towards your next energy bill. This helps reduce the stress of receiving and having to pay big bills in one go.
What happens if I over (or under) pay?
If you’ve paid too much through bill smoothing, don’t stress. Those extra funds will appear as a credit on your next energy bill. You can adjust your preferred bill smoothing amount any time through the RentPay app to suit your household energy usage.
If you’ve underpaid, the energy bill sent from your provider will reflect any amount outstanding and you can pay using the methods listed on the bill.
Remember, even if you aren’t bill smoothing the full amount of your energy bill, this is a great way to reduce bill shock by reducing your gap to a manageable amount.
Can I bill smooth with RentPay for any energy provider?
Yes. RentPay’s bill smoothing feature can be used with any energy provider you choose to use.
What happens once I set up bill smoothing?
We’ll modify your current RentPay payment schedule to account for your new bill smoothing amount, and your next direct debit will be adjusted to suit.
How often do I need to make bill smoothing payments?
Your bill smoothing payments align with your rent payment schedule, regardless of whether it’s weekly, fortnightly or monthly.
Do I need to bill smooth both electricity and gas?
No. You can nominate whether you want to bill smooth electricity only, gas only, or both.
How do I adjust my bill smoothing amount?
Adjusting your bill smoothing amount is simple. You can modify the amount you pay through the RentPay app.
Can I use bill smoothing on a different schedule to my rent?
No. To make life easier, we’ve combined your rent and bill smoothing payments into one. If your RentPay account is set up on an automatic schedule, your bill smoothing payments will be linked to the same schedule as your rent.
What if I don’t have enough money for both rent and bill smoothing payments on RentPay?
Don’t worry. We will always prioritise paying your rent first. Any leftover funds in your RentPay wallet above the rent payment amount and up to your expected bill smoothing amount will be paid to your energy provider.
What if I am having difficulty paying my energy bills?
If you’re having difficulties paying your electricity or gas bills, please contact your energy provider to discuss financial hardship options.
What happens if I switch energy provider?
Switching is a breeze. You simply remove your existing bill smoothing in your RentPay app, then add your new provider details and set the bill smoothing amount.
How do I choose which energy provider to use?
The first step is to check which energy providers are servicing your property. You can then use comparison websites and check reviews to help decide on the best option for your household.
Alternatively, if you organise a new connection with Rent.com.au’s RentConnect service, you can score yourself a $100 gift card for switching energy provider!
How do I cancel my bill smoothing arrangement?
You can log in to your RentPay account and remove the bill smoothing arrangement any time. Then you’ll go back to paying directly to your energy provider as you receive the bills.
We’re here to help. For questions about bill smoothing, call RentPay on 1300 797 933 or email support@rentpay.com.au.
